Webinar: Essential Business Skills Part 3
Wowing Clients
This webinar is aimed at managers, managing partners and sole practitioners, as well as junior lawyers, wanting to develop their non-legal skills to become proficient in the business of lawyers.
Downloads
- Essential Business Skills (Part 3): Wowing Clients - Slides
Click on this link to download the slides that accompany the webinar
- Essential Business Skills (Part 3): Wowing Clients - Notes
Click on this link to access the notes that accompany the webinar
Webinar Content:
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1
OVERVIEW: Wowing Clients
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2
What do clients want?
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3
Understanding Communication
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4
Influencing Client Expectations & Dealing With Difficult Clients
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5
How to Have Cost Conversations With Clients Confidently
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6
SRA Code of Conduct: Client Care
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7
BONUS SESSION SRA Code of Conduct: Aspects of Employing/Inducting Staff
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