Managing Client Expectations

Yorkshire Law Society

14th October 2015


Outline of the 2-hour evening presentation:

  • Welcome and introductions
  • 60 second exercise on what clients want
  • 2 essential communication techniques to manage expectations
  • Body language tips and exercise
  • An assertive technique for handling difficult communication
  • Creating an action plan

Ann Page is the founder of Beyond the Brief, a specialist business delivering strategic coaching, leadership; management and interpersonal skills training for the senior members (and those aspiring to be) of the legal profession.

A Top 100 Lawyer of the Year, with an impressive CV over a 30-year career as a senior in-house lawyer delivering first class legal services.

She holds an HNLP certificate in coaching as well as being a certified NLP Master Practitioner. Ann has delivered leadership, performance management training for the last 12 years to over 6500 lawyers.