Techniques for Turning Enquiries into Client Instructions

SRA Competencies C and D

Course Details

Date: 26th June 2017

York Innovation Park, Innovation Centre, Innovation Way, Heslington, York, YO10 5DG

Times: 12.00 Start 14.00 Close (11.30 Registration)

Cost: £70 including sandwich lunch and refreshments.

Special Offer

Book two places and save £30

(Total price for 2 people £110 instead of £140)

To reserve your place, please use the button below to contact me.

An electronic invoice will be sent to you with confirmation of your booking.

Is this event for you?

  • Do you (and your staff) know how to turn enquiries into client instructions?
  • Can you establish rapport over the telephone when the enquirer just wants to talk about costs?
  • Can you discuss costs confidently?

What does this 2-hour motivational workshop cover?

  • Communication techniques to position you as a trusted adviser*
  • The one key communication skill to create immediate rapport
  • How to use the three F's to motivate client buying decisions
  • Pre-empting and handling objections using influencing techniques
  • How to discuss costs confidently
  • PLUS

    Conversion Action Plan

*For one of the techniques to position you as a Trusted Adviser, see our latest blog post here.

Download a printable flyer here

I attended Ann’s 2 hour session from her Stress Free Client Convertor Workshop. One of the topics we covered was how to overcome objections around price.

That very afternoon a client raised with me the fact that he thought my services were too expensive and that he could undertake the task himself.

Rather than becoming defensive as to my fees (as I would have done prior to Ann’s workshop) I remained calm and was able to counter his objections with grace and confidence.

I adopted the role of “Trusted Adviser” and explained in detail all the steps that he would have to undertake, and the pitfalls he would encounter if he undertook the process himself.

At the end of my explanation he decided that he would rather rely on my skill and expertise!

Jane Wintringham ~ Adel Wills Ltd

About Ann Page

Ann Page enables lawyers to master their business skills so they can create and maintain a sustainable legal practice. She also delivers workshops on the new SRA Solicitor Competence Statement

As a motivational training specialist, Ann has delivered strategic coaching, leadership, management and interpersonal skills training to nearly 7000 lawyers since 2003. She holds N.L.P. and coaching qualifications, and is a member of the Professional Speakers Association and Professional Speakers Academy.

To reserve your place, please use the button below to get in touch.

An electronic invoice will be sent to you with confirmation of your booking.

What Clients Are Saying...

  • Great interactive content. Clear tips and techniques.
    LCF Law
  • Usable techniques not just theory. Would recommend.
    Rebian Solicitors
  • It covers business essentials that every lawyer should know.
    Adel Wills
  • Very useful topic and will be useful in the workplace.
  • It teaches a lot of useful skills in a very condensed format.
    Eversheds Sutherland
  • Gives examples to which you can directly relate
    Ward Hardaway